2 Year Free Warranty Program:

Trifoxbike.com offers warranty against manufacturing defects for their products. We will offer a replace or repair(When possible) for the defective parts if applicable.

Conditions:

1.Product group: Customized bike, frame and wheelset

2. Coverage: 2-year Warranty from the date of purchase(Save your dated receipt for proof of purchase)

3. If any manufacturing defect occurs within 30 days of the date of purchase, comis obligated to replace the wheelset(s) and also pay for the shipping cost. If any manufacturing defect occurs after 31 days, Trifoxbike.comis obligated to replace the wheelset(s), and you would be responsible for the shipping cost.

4.This Warranty program is not transferable and only applies to the initial purchaser.

5. Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement product.

What's Not Covered:

a). Misuse (Jumping, trick riding, etc.)

b). Modification of wheels

c).Tire pressure exceeding 140psi

d). Improper assembly

e). Installation of parts or accessories not originally intended for, or not compatible with the wheelsets sold.

f). Use of brake pads not designed for carbon wheels

g). Normal wear and tear (bearings, spokes, nipples, brake tracks, tires, inner tubes, pawls, freewheel bodies, seals, rim tape etc.)

h). Products which have been incorrectly installed and/or adjusted.

i). Issues brought about by neglect or poor maintenance.

j). Surface finish and cosmetic treatments (anodizing, decals, etc.)

k). Crash damage.

l). All other bicycle components

m). Consequential or incidental damages (where applicable)

 

One-Year Free Warranty for the bike components and accessories

1. Product group: All trifoxbike.com components, including fork, seatpost, stem, handlebar, saddle, headset,Thru Axle Skewer and water bottle cages.

NOTE: All items are warrantied under normal use.

2. All cracked or damaged products or photos must be sent to Trifox BikeFactory to analyze.

If the frame and/or wheelset are deemed to be damaged and/or cracked do due to excess abuse by the owner, then the warranty on those parts will be null and void. However, Trifox Bike will offer a discount for the replacement parts if needed.

Any doubts, please contact service@trifoxbike.com.