Q: How to place an order with us?
A: Follow our New User Guide. If you have any other questions, email us at service@trifoxbike.com or leave your message to our Facebook then we will contact with you within 24 hours by email, or add our Whatsapp: +8613714326020.

Q: What is your Payment ?
A: For payment, we accept Paypal,and credit card through PayPal payment, if you do not have Paypal account,you can ask your friend to help you. Or you can chose Telegraphic Transfer.

Q: Minimum order requirement of our products?
A: Bicycle frames for 1 set, wheelset for 1 set. fork for 1 set, no quantity requirement. If you need wholesale service please contact us by email at wholesale@trifoxbike.com.

Q: Can we customized apply painting and logos on the frames?
A: Yes, we provide customized painting service, the extra painting according your design color to calculate the painting cost, please email your design with us.

Q: Warranty Period Time?
A: Frames/Wheels/: 3 Years' Warranty is offered, from the date of parcels signed for.

Q: What is the processing time and delivery time for my order?
A: We Will Ship out the in stock item within 48 hr with careful package after the processing time, and it takes about 3-10 business days if the stock running out. The delivery time will be 15-25 business days(not include holidays).

Q: How to track my order online?
A: Once your order has shipped, a Shipping Confirmation Email is sent to you with the tracking website and the tracking number. You can use this tracking number to track your order via the carrier's tracking site. You can always track your order in https://www.17track.net/.

Q: How will you package my goods ? Is it safe for them to reach me?
A: We use new packing box which is much more stiff and secured. It will protect the carbon products from the possible violently throwing and pressure during the shipping progress.

Q: Recommended frame size
A:
Height 160-165cm: top tube recommend is 49-51cm;
Height 166-170cm: top tube recommend is 50.5-52cm, the maximum is not more than 52.5cm;
Height 171-175cm: top tube recommend is 52-53cm, the maximum size is no more than 53.5cm;
Height 176-180cm: top tube recommend is 53-55.5cm, the maximum size is no more than 56cm;
Height 181-185cm: top tube recommend is 55.5-57.5cm, the maximum frame size should not exceed 58cm;
Height 186-195cm: top tube recommend is 57.5-59cm, and the maximum frame size should not exceed 59.5cm;
over 195cm probably need to customize a frame.

Q: Suspension frame (shock absorber)
A: mounting screws (M10x1): diameter 10mm, effective length of bolt 16mm, pitch 1mm, wire teeth 10mm